Customer Service Representative ‑ Telecom ‑ ZA

This is a full-time, on-site customer service specialist role in Cairo and Alexandria, handling customer inquiries, resolving issues, and maintaining satisfaction for a telecom account. It requires English at B2/C1 and flexibility for night and overnight shifts, and is open to fresh graduates and dropouts.

• Handle customer interactions
• Address customer inquiries
• Resolve customer issues
• Provide tailored solutions
• Ensure positive customer experience
• Maintain customer satisfaction
• Use effective communication
• Follow professional phone etiquette

• English fluency B2/C1
• Customer service skills
• Customer support skills
• Enhance customer satisfaction
• Problem-solving
• Active listening
• Attention to detail
• Flexibility for night and overnight shifts

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.