Taking applicationsTechnical Support·Posted 1mo ago
US Remote Technical Support Advisor
VXI Global Solutions
🇺🇸 United States of America
Pay
$17.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
🇺🇸 United States of America
Open to people in the United States
EnglishEntry level
About the role
Remote technical support advisor handling phone-based customer inquiries and troubleshooting iOS, macOS, smartphones, tablets, or PCs. The role pays $17.31 per hour and includes health insurance, paid training, and performance-based incentives, but it is open to US-based workers only.
What you'll do
- Handle customer inquiries by phone
- Diagnose and resolve technical issues
- Communicate clearly and effectively
- Use multiple systems to research solutions
- Adapt communication style to customers
- Collaborate with fellow advisors
What you'll need
- Customer support or technical assistance experience
- Call center experience preferred
- Strong verbal and written communication
- Problem-solving and adaptability
- Comfort navigating multiple software tools
- Self-motivated with time management
- Must reside in the US
- Reliable internet 20 Mbps download / 10 Mbps upload, hardwired Ethernet
Skills
Technical troubleshootingiOS and macOS supportSmartphone, tablet, and PC supportCustomer serviceClear verbal and written communicationProblem solvingAdaptabilityTime management
Benefits
Health insurancePaid trainingPerformance bonusCareer growthCell phone stipendReferral bonuses
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