Customer Service Representative ‑ FS

Full-time on-site customer service role in Alexandria, Egypt, handling customer inquiries and resolving issues by phone. It is open to fresh graduates and requires fluent English plus flexibility for night and overnight shifts.

• Handle customer interactions with efficiency and empathy
• Provide tailored solutions to meet customer needs
• Ensure a positive customer experience through effective communication
• Resolve customer issues
• Maintain high customer satisfaction

• Fluency in English at B2/C1 level
• Strong customer service and support skills
• Ability to enhance customer satisfaction and experience
• Problem-solving skills
• Active listening
• Attention to detail
• Flexibility with night and overnight shifts
• Professional phone etiquette is a plus

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.