English Customer Service Representative – US Telecom Account
SutherlandVerified company
On-site — Alexandria, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
US hours
Location
Alexandria, Egypt
About the role
Full-time on-site customer service role for a US telecom account in Cairo and Alexandria, handling customer inquiries and resolving issues by phone. It is open to fresh graduates and requires fluent English plus willingness to work night and overnight shifts.
What you'll do
- Handle customer interactions with efficiency and empathy
- Provide tailored solutions to meet customer needs
- Ensure a positive customer experience through effective communication
- Resolve customer issues
- Maintain high levels of customer satisfaction
What you'll need
- Fluency in English at B2/C1 level
- Strong customer service and customer support skills
- Ability to enhance customer satisfaction and experience
- Problem-solving, active listening, and attention to detail
- Customer-facing experience and CRM familiarity is a plus
- Flexibility with night and overnight shifts
- Professional phone etiquette is a plus
- On-site role in Cairo or Alexandria
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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