Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager, Enterprise
MotiveVerified company
Monterrey - Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Monterrey
SpanishEnglishMid level
About the role
Motive is hiring a Customer Success Manager for its Mexico customers, owning a book of business for renewals, retention, adoption, and customer satisfaction. The role requires bilingual Spanish and English fluency and involves high-volume email, chat, and phone conversations with clients.
What you'll do
- Own a book of business for expansion and renewals
- Ensure retention of revenue and renewal of all accounts
- Own adoption training and best practices
- Maintain high customer satisfaction and client health
- Identify paths for customers to realize value from the platform
- Help customers navigate internal processes including support tickets
- Escalate support issues correctly when needed
- Handle a large volume of email chat and phone conversations
What you'll need
- 3+ years in a customer-facing role
- 2+ years as a CSM or equivalent owning a renewal target
- Bilingual fluency in Spanish and English
- Ownership of revenue and renewals for a named book of business
- Ability to build and maintain client relationships
- Receptive to feedback and continuous improvement
- Resilient under pressure in a fast-paced workplace
- Authorized to access U.S. Export Administration Regulations-controlled technology
Skills
Customer successRenewals and revenue retentionAccount adoption and trainingClient relationship managementSupport ticket navigationEmail chat and phone communicationBilingual Spanish and EnglishLogistics industry knowledge
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Applications close on 18 November.