Taking applicationsChat / Email·Posted 8d ago
Strategic Customer Success Manager‑ Operators, AT&T
Hiya Inc.Verified company
Dallas, Texas (United States)
Pay
$66.5–$95.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Dallas, Texas (United States
Open to people in the United States
EnglishSenior level
About the role
A post-sales customer success role owning a strategic operator partner for Hiya, focused on adoption, delivery, renewals, and growth. It requires living in the Dallas area and commuting to Plano to work onsite with the client.
What you'll do
- Own and grow a strategic operator partner account
- Drive adoption and lead complex programs
- Deliver measurable value to the customer
- Unlock multi-million dollar growth within the account
- Engage with executive stakeholders
- Support technical delivery and commercial expansion
- Support incident response and troubleshoot issues
- Uphold high service levels across partner touchpoints
What you'll need
- 7+ years in Customer Success, Strategic Accounts, or similar SaaS/platform roles
- Experience managing large, complex enterprise customers
- Track record across adoption, delivery, renewals, and growth
- Proven ability to drive commercial outcomes
- Solid program management skills
- Confidence in technical environments such as APIs and POCs
- Strong executive-level stakeholder management
- Must live in the Dallas area and commute to Plano for onsite client work
Skills
Customer successStrategic account managementSaaSProgram managementCommercial growthAPIs, integrations, and POCsExecutive stakeholder managementIncident response
Benefits
Equity compensationCommissionBonusL&D budgetCareer growth
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Applications close on 18 November.