Product Support Specialist
AmplemarketVerified company
Remote — EMEA
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
EMEA
About the role
Product support for Amplemarket's AI sales platform: help users over email, chat and the occasional video call, troubleshoot product workflows, and improve docs and support processes. Remote anywhere in EMEA; prior customer-facing or support experience needed.
What you'll do
- Be users' main contact over email, chat and occasional video calls
- Troubleshoot technical and product questions
- Report recurring issues to Product and Engineering
- Build support playbooks and customer docs
- Spot trends and reduce incoming tickets
- Help roll out new features
What you'll need
- Hands-on customer support, technical support or customer success experience
- Comfortable with Zendesk, HubSpot, Pylon or similar
- Can investigate and own technical issues
- Clear written communication
- Located in EMEA and able to work EMEA hours
Skills
Benefits
About Amplemarket
Amplemarket is an all-in-one, AI-powered sales platform that helps B2B companies generate opportunities: lead generation, personalized sequences, omnichannel outreach and AI smart actions. It is backed by Y Combinator and used by fast-growing companies such as Deel and Vanta. Its support team works remotely across EMEA.
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Applications close on 13 November.