Turkish Call Center Agent

RayaCX is hiring Turkish-speaking call center agents to handle inbound customer calls, complaints and requests from its 6th of October City site in Egypt. It is a temporary full-time role open to graduates and undergraduates, with paid training and the potential for long-term employment.

• Answer incoming calls from Turkish-speaking customers
• Handle inquiries, complaints and requests professionally
• Resolve customer issues using company systems
• Maintain product and service knowledge
• Document all customer interactions
• Meet individual and team performance goals
• Collaborate with team members and other departments

• Fluent in Turkish and English (written and spoken)
• Previous customer service or call center experience preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced environment
• Proficient in Microsoft Office and other applications
• Willingness to work flexible hours, weekends and holidays
• Must work on-site in 6th of October City; graduates, undergrads and gap year candidates accepted

RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.