English Customer Service Specialist
SutherlandVerified company
Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Sutherland is hiring a full-time, on-site Customer Service Specialist in Cairo to handle customer inquiries and resolve issues by phone. The role welcomes fresh graduates and dropouts who are fluent in English and can work night and overnight shifts.
What you'll do
- Handle customer interactions with efficiency and empathy
- Provide tailored solutions to meet customer needs
- Ensure a positive customer experience
- Address customer inquiries
- Resolve customer issues
- Maintain high customer satisfaction
What you'll need
- Fluency in English at B2/C1 level
- Strong customer service and support skills
- Ability to enhance customer satisfaction and experience
- Problem-solving skills
- Active listening
- Attention to detail
- Flexibility with night and overnight shifts
- Customer-facing experience and CRM familiarity is a plus
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.