Advanced Support Consultant II
BonterraVerified company
Remote, United States, Remote-US-Ohio, Remote-US-Nevada, Remote-US-Minnesota, Remote-US-Illinois, Remote-US-West Virginia, Remote-US-Virginia
Pay
$28–$34.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Remote, United States, Remote-US-Ohio, Remote-US-Nevada, Remote-US-Minnesota, Remote-US-Illinois, Remote-US-West Virginia, Remote-US-Virginia
Open to people in the United States
About the role
This role provides advanced technical support and customer success for Bonterra's enhanced and premium support customers using ETO or Apricot software. It involves handling complex customer calls and emails, running regular check-ins, and documenting interactions while meeting service and utilization targets.
What you'll do
- Respond to customer calls and emails to resolve complex problems
- Provide ad-hoc coaching and training on software best practices
- Diagnose and escalate issues as needed
- Meet regularly with customers via Zoom and email
- Develop strong relationships with customer contacts
- Document client interactions and time spent
- Mentor and collaborate with internal ASC team
- Review and present new platform features
What you'll need
- 4+ years in technical support, consulting, or customer success
- 2+ years with ETO or Apricot software preferred
- Proficient in SAP Business Objects Reporting or similar reporting tool
- Outstanding communication and analytical skills
- Strong problem-solving and technical agility
- Detail-oriented and well organized
- Experience with Confluence, Salesforce/Certinia, and Monday.com
- Ability to manage multiple client priorities simultaneously
Skills
Benefits
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Applications close on 18 November.