Employee Support Specialist – EMEA

Own employee and client support cases across EMEA at a global payroll and Employer-of-Record company: payroll, payslips, benefits, leave, contracts and onboarding questions, worked through to resolution. Remote in EMEA; 3+ years in employee support, HR ops, payroll or EOR needed.

• Own employee and client cases across EMEA end to end
• Investigate payroll, tax, benefits, leave and contract questions
• Work with Payroll, Legal, Finance and Benefits teams
• Keep stakeholders updated and escalate where needed
• Manage a high-volume queue to SLA
• Write knowledge-base articles and SOPs

• 3+ years in employee support, HR operations, payroll, EOR/PEO or HR shared services
• Experience supporting people across multiple EMEA countries
• Ticketing / case-management experience with SLAs and CSAT
• Excellent written and spoken English
• Strong judgment and attention to detail

Remote People builds the infrastructure for borderless teams. It handles global payroll, benefits, taxes and compliance, so businesses can hire people anywhere in the world compliantly. Its support teams help employees and clients with payroll, contracts and employment questions across EMEA.