Technical Support Advisor (French ‑ speaking) Onsite ‑ MA05
ConcentrixVerified company
Barcelona, Spain
Pay
$11/hr
Job type
Full-time · On-site
Hours
EU hours
Location
Barcelona, Spain
About the role
Onsite technical support role in Barcelona for a bike/mechatronics brand, handling customer enquiries by phone and email, including diagnostics and troubleshooting. Requires bilingual French plus advanced English, at least 3 years in customer service, and pays a fixed gross annual salary with a bonus.
What you'll do
- Provide technical support and assistance to customers via email and phone
- Resolve customer enquiries on installation, operational functions, troubleshooting and maintenance
- Guide customers through diagnostic and troubleshooting processes
- Escalate OEM claims to key company areas
- Coordinate with Supply Chain for parts pick-ups and replacement shipments
- Prepare customer reports to track improvement actions
What you'll need
- Proficient or bilingual in French plus advanced English
- High school graduate or higher
- At least 3 years' experience in a customer service environment
- Bike industry or mechatronic background
- Excellent verbal and written communication skills
- MS Office Package / MS Dynamics 365 / SAP
- Availability to travel and visit customers
- Strong analytical and problem-solving skills
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.