Customer Support Lead
Trust WalletVerified company
Remote — global
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
About the role
Lead and scale Trust Wallet's customer support team: own service standards across AI and human support, set escalation policies, and improve workflows with data. Global and fully remote; needs support team leadership and hands-on experience running AI-powered support.
What you'll do
- Manage and develop the customer support team
- Own service standards and support knowledge
- Define human escalation policies for AI support
- Partner with the AI Platform team on quality and rollout
- Plan staffing and improve workflows with analytics
What you'll need
- Experience leading customer support teams
- Hands-on experience running AI-powered support in production
- Experience designing support operations and workflows
- Plus: crypto/fintech, SQL, automation or scripting
- Excellent English
Skills
Benefits
About Trust Wallet
Trust Wallet is a secure, self-custody Web3 wallet that lets people own and control their digital assets: manage crypto, access dApps, and buy and sell in one place. It is a global, fully remote organisation with a flat structure and international teams.
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Applications close on 17 November.