Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager
Zeta GlobalVerified company
Remote - United States
Pay
$53–$57.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
United States
Open to people in the United States
EnglishMid level
About the role
This is a remote Customer Success Manager role at Zeta Global, owning publisher accounts with responsibility for renewals, expansion, and account health. It is listed for the United States and requires 4–7+ years of customer success or account management experience plus strong CRM and client-facing skills.
What you'll do
- Own renewals, upsell, and cross-sell for publisher accounts
- Build and manage expansion pipeline
- Serve as primary client contact and trusted advisor
- Lead business reviews and strategic planning sessions
- Analyze campaign and platform performance
- Lead onboarding, training, and platform demos
- Maintain Salesforce account tracking and forecasting
- Collaborate with Sales, Product, and Support teams
What you'll need
- 4–7+ years in Customer Success, Account Management, or Publisher Partnerships
- Demonstrated ability to drive renewals and grow revenue
- Strong client-facing presence with executive influence
- Experience managing multiple accounts and deadlines
- Data-driven mindset for strategic recommendations
- CRM and pipeline tracking experience, Salesforce preferred
- Excellent written and verbal communication skills
Skills
Customer successAccount managementRenewals and expansionSalesforcePipeline trackingData analysisClient communicationPlatform demos
Benefits
Paid time offHealth insuranceEmployee equityEmployee discountsWellness classesPet insurance
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Applications close on 18 November.