Customer service Agent ‑ English account

This is a full-time, on-site customer service agent role in New Cairo for an English-speaking account. The job involves handling customer inquiries, resolving concerns, managing accounts, and maintaining customer satisfaction.

• Handle daily customer interactions
• Address customer inquiries
• Resolve customer concerns
• Ensure customer satisfaction
• Manage customer accounts
• Support the customer service team
• Build positive customer relationships

• B2 English level
• Problem-solving abilities
• Customer-focused mindset
• Ability to work in an on-site teamwork environment
• Availability for a full-time schedule
• Flexibility to accommodate shifts

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.