Technical Care Associate[FR], Amazon Leo Customer Support
AmazonVerified company
Florida, USA, United States
Pay
$17–$27/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Florida, USA, United States
Open to people in the United States
About the role
A Tier 2 technical support role for Amazon Leo satellite internet, handling customer escalations by phone, email, and chat. It requires US work authorization/export-control eligibility, 2+ years of customer service experience, and flexible scheduling including weekends, nights, and holidays.
What you'll do
- Receive and manage customer escalations from Tier 1 support
- Provide detailed technical support with clear communication
- Collaborate with other customer support teams
- Document steps and resolutions
- Identify trends and propose support process improvements
- Create knowledge base articles and team documentation
- Stay current on Amazon Leo products and features
What you'll need
- US citizen/national, permanent resident, refugee, or asylee due to export control
- 2+ years of customer service experience
- Flexible schedule including weekends, nights, and holidays
- Experience with Microsoft Office products
- High school diploma or equivalent
- Speak, write, and read English fluently
Skills
Benefits
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
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