Customer service Respresentative

A customer service representative role handling inquiries by phone, email, and chat, including complaints, orders, and follow-ups. The job is listed in Cairo, Egypt, and asks for good English communication plus problem-solving and computer skills.

• Respond to customer inquiries via phone, email, and chat
• Assist customers with questions, orders, and requests
• Handle complaints and provide effective solutions
• Follow up with customers to ensure satisfaction
• Maintain accurate customer records and update systems
• Coordinate with other departments to resolve customer issues

• Previous customer service experience is preferred
• Excellent communication and interpersonal skills
• Good English communication skills
• Strong problem-solving abilities
• Good computer skills
• Ability to work under pressure
• Ability to work as part of a team
• Positive, professional, customer-focused attitude

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.