Taking applicationsChat / Email·Posted 8d ago
Sr. Customer Success Manager ‑ West
SprinklrVerified company
United States - Oregon - Remote, United States - Utah - Remote, United States - Colorado - Remote, United States - Arizona - Remote, United States - Washington - Remote
Pay
$48–$80/hr
Job type
Full-time · Remote
Hours
Flexible
Location
United States
Open to people in the United States
EnglishSenior level
About the role
Senior Customer Success Manager role at Sprinklr for West/US enterprise clients, focused on program-managing customer adoption, value realization, and account growth. It requires 8–10 years in customer success or technical account management and up to 25–50% travel.
What you'll do
- Own customer relationships and proactive communication
- Oversee customer adoption journey
- Co-develop outcome plans and KPIs
- Track customer health and usage data
- Build customer champions and advocates
- Identify upsell and cross-sell opportunities
- Advocate for customers with product and partnerships teams
- Implement repeatable enablement playbooks
What you'll need
- 8-10 years in Customer Success or related
- Large-scale Fortune 100 program delivery
- Analyze usage data and KPIs
- Program management across cross-functional teams
- Explain technical concepts in business terms
- Executive and C-level communication
- 25-50% travel
- Bachelor's degree or relevant experience
Skills
Customer success managementProgram managementEnterprise client relationship managementCustomer health analyticsProduct adoptionUpsell and cross-sellTechnical consultingExecutive communication
Benefits
Health insurancePaid time off401k plan with company contributionsParental leaveLife and disability insuranceMentoring programPerformance bonusEquity plan
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Applications close on 18 November.