Customer Support Specialist – English
Innovative Work Solutions (IWS)Verified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
On-site customer support role in Cairo handling inbound and outbound English phone inquiries and documenting interactions. It requires B2-level English, with prior call center experience preferred but not mandatory.
What you'll do
- Handle inbound and outbound customer inquiries by phone in English
- Document interactions in internal systems
- Resolve problems or escalate complex cases
- Maintain high customer satisfaction
- Meet performance targets
- Contribute to support process improvement
What you'll need
- English proficiency B2 or above
- Ability to work on-site in Cairo
- Customer service or call center experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Basic technical troubleshooting is a plus
- Familiarity with CRM systems is an advantage
- Meet performance targets
Skills
About Innovative Work Solutions (IWS)
Innovative Work Solutions is a leading provider of professional Outsourcing services, dedicated to empowering businesses with smart, flexible, and dedicated solutions. With a rich history of excellence and a commitment to innovation, we specialize in delivering seamless customer experiences across diverse industries.
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