Taking applicationsTechnical Support·Posted 8d ago
Senior Technical Support Engineer
ZipVerified company
Australia
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Australia
EnglishSenior level
About the role
A senior technical support engineer role on Zip's customer team, acting as the top escalation point for complex procurement platform issues and working closely with engineering, product, and enterprise customers. It requires deep API, SSO, integration, and debugging expertise plus 5–6 years in technical customer-facing support.
What you'll do
- Serve as final technical escalation point for Support
- Triage and validate bugs with complete context
- Partner with Engineering on architecture and issue resolution
- Build scalable escalation pathways
- Improve triage documentation, tooling, and workflows
- Advocate customer needs with Product
- Support Sales, CSM, Onboarding, and TAM as a subject-matter expert
- Use logs and observability tools to trace failures
What you'll need
- 5–6 years in a technical, customer-facing role
- 2+ years as an escalation point or senior technical support leader
- Experience partnering directly with Engineering
- Experience supporting enterprise-scale customers
- Advanced debugging with APIs, GraphQL, OAuth, SSO, and webhooks
- Experience with iPaaS tools and ERP systems
- SQL and data format fluency
- Strong communication and prioritization skills
Skills
REST APIsGraphQLOAuth/SSOWebhooksERP integrationsSQLDebugging logs and stack tracesCloud platforms
Benefits
Paid time offEquipment providedHome office budgetStart-up equityTeam building events
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Applications close on 18 November.