Client Success Manager
T-MobileVerified company
Edina, Minnesota, Remote, Wisconsin, Overland Park, Kansas, Remote, Minnesota, Remote, Iowa (United States)
Pay
$42–$75.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Edina, Minnesota, Remote, Wisconsin, Overland Park, Kansas, Remote, Minnesota, Remote, Iowa (United States
Open to people in the United States
About the role
A full-time client success manager role at T-Mobile for government, strategic, and enterprise accounts, focused on onboarding, adoption, retention, renewals, and account growth. It requires 4–7 years of account management experience and US work authorization, with remote locations limited to US states.
What you'll do
- Serve as primary post-sales contact for assigned accounts
- Oversee customer onboarding and product training
- Monitor account health and lead success reviews/QBRs
- Coordinate cross-functional issue resolution
- Drive retention and contract renewals
- Identify and execute upsell and cross-sell opportunities
- Build executive-level client relationships
- Develop customer success plans and health checks
What you'll need
- 4–7 years managing customer relationships and account management in government, strategic, or enterprise segments
- 2–4 years coordinating with sales, engineering, support, and operations
- Legally authorized to work in the United States
- At least 18 years of age
- Strong client relationship management skills
- Cross-functional relationship coordination ability
- Strategic thinking and problem-solving skills
- Analytics and business acumen
Skills
Benefits
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Applications close on 18 November.