Taking applicationsTechnical Support·Posted 13d ago
Technical Support
GeoSoftware
Egypt
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Egypt
EnglishSenior level
About the role
Technical support role for GeoSoftware's geoscience software, working with Middle East customers on software value, training, and sales support. It requires a geoscience degree and 7+ years in customer-facing roles, preferably in Oil & Gas.
What you'll do
- Support customers using GeoSoftware technology
- Deliver training and mentoring to customers
- Perform peer reviews of professional services work
- Provide input to improve workflows and software
- Support sales presentations, demos, and software evaluations
- Liaise between customers and product development
- Track QI and AI/ML technologies
- Maintain weekly timesheets and activity journals
What you'll need
- Bachelor's degree or higher in Geophysics, Geology, Geoscience, or related field
- 7+ years in a customer-facing role, preferably Oil & Gas
- Strong understanding of geoscience workflows and software applications
- Experience with GeoSoftware or similar geoscience tools
- Extensive experience instructing training courses and technical support
- Experience using Jason, HampsonRussell, PowerLog, or InsightEarth
- Well versed with MS Office products
- Understanding of licensing software
Skills
Technical proficiency with geoscience softwareCustomer service orientationCommunicationTraining and presentationProblem solvingTeam collaborationAdaptabilityMS Office
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