Customer service vacancy

A full-time customer service role handling phone, email and social media inquiries, complaints and follow-ups. The posting lists Cairo, Egypt as the location and says previous customer service experience is preferred but not required; no remote-work or pay details are stated.

• Respond to customer inquiries by phone, email and social media
• Provide accurate information about products and services
• Handle customer complaints and resolve issues professionally
• Follow up with customers to ensure satisfaction
• Maintain accurate customer records and update systems
• Work with other departments to solve customer problems

• Excellent communication and interpersonal skills
• Good English communication skills
• Customer-oriented and calm under pressure
• Good problem-solving and organizational skills
• Previous customer service experience preferred but not required
• Ability to work as part of a team

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.