Emails & Outbound Calls | English Speakers B1+

Full-time on-site role in Cairo handling outbound customer calls and professional emails for a BPO company. Requires B1+ English and involves shift-based customer support, documentation, and performance targets.

• Handle outbound customer calls
• Provide information, support, and follow-up
• Draft and respond to professional emails
• Document interactions accurately
• Update customer records in internal systems
• Follow communication scripts
• Meet call quality, response time, and customer satisfaction targets
• Collaborate with supervisors and colleagues

• English B1+ or higher
• Clear speaking and active listening
• Professional email writing
• Basic computer literacy
• Ability to use CRM or call center software
• Ability to work on-site in Cairo, Egypt
• Reliability and punctuality in a shift-based environment
• High school diploma or equivalent

"Customer”, the word that describes the most important aspect in any business, which, in whatever industry, business revolves around! As the innovative business cultures and technological world have evolved and as customers have gained more insights and have become more aware of the services companies offer, their demands have changed from standard supply of services to consultative & customized innovative services, as to address their own un...