Customer Service Agent (Medical)
RayaCXVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A customer service agent role at RayaCX handling inquiries from patients and healthcare providers for medical services, including orders, appointments and complaints. The posting advertises a 40-hour work-from-home week but the listed location is on-site in Abbaseya, Cairo, and requires fluent English and Arabic.
What you'll do
- Respond to customer inquiries about medical services
- Assist with orders, appointment scheduling and issue resolution
- Handle complaints with professionalism and empathy
- Collaborate with other teams to resolve customer issues
- Keep accurate records of customer interactions and transactions
- Stay up to date with industry trends and product knowledge
- Adhere to company policies and compliance requirements
- Meet or exceed customer service targets
What you'll need
- High school diploma or equivalent
- Customer service experience, preferably in the medical industry
- Excellent verbal and written communication
- Ability to handle difficult customers professionally
- Strong problem-solving and decision-making
- Ability to multitask in a fast-paced environment
- Proficiency with computer systems, MS Office and CRM
- Fluent in English and Arabic
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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