Taking applicationsVoice Support·Posted 8d ago
Italian speaking Customer Advisor
FoundeverVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
ItalianEnglishEntry level
About the role
Foundever is hiring an Italian-speaking Customer Advisor for its customer support team in Cairo, Egypt. The role involves answering customer enquiries to client standards and learning the client's brand, with fully paid training and a multicultural workplace.
What you'll do
- Answer all enquiries to client standards within agreed timeframes
- Use dedicated systems and follow company standards
- Learn the client's brand and specifics to serve customers better
- Support departmental strategies and objectives
- Develop skills, knowledge and experience
What you'll need
- Advanced level of English (C1)
- Excellent listening and written/oral communication skills
- Self-organized with planning and prioritization skills
- Dependable and able to work with minimum supervision
- Ability to interact positively with peers and supervisors
- Patience, empathy and ability to manage stress
- Confidence when imparting information or dealing with troubled callers
Skills
Advanced English (C1)Listening skillsWritten and oral communicationSelf-organizationPlanning and prioritizationDependabilityStress managementEmpathy
Benefits
Paid trainingCareer growthCompetitive wagesContinuous learning/development opportunitiesInternational and multicultural environment
About Foundever
Foundever is a global customer experience company with 170,000 associates supporting 750+ brands in 60+ languages. In Egypt it runs contact centers in Cairo with English and multilingual customer support teams. These roles are on-site.
BPO / customer experience5,000+ employees
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