Taking applicationsTechnical Support·Posted 15h ago
Field Technical Support Representative (All Cities)
HPVerified company
All Cities, Pennsylvania, United States of America
Pay
$22–$26/hr
Job type
Full-time · On-site
Hours
Flexible
Location
All Cities, Pennsylvania, United States of America
Open to people in the United States
EnglishEntry level
About the role
A field technical support role covering HP laptops, desktops and printers for customers across Central Pennsylvania, combining on-site troubleshooting with customer-relations work. It requires 50% travel, pays $22–$26 per hour, and is open to US candidates only.
What you'll do
- Clarify customer needs and ensure they are met
- Handle customer-relation problems and escalate per procedures
- Provide software and post-sales service delivery support for local accounts
- Respond to service, product, technical and customer-relations questions
- Travel up to 50% to customer sites
What you'll need
- Vocational/diploma/associate degree in a technical field with 1-2 years related experience, or a degree with under 1 year experience
- Knowledge and experience supporting HP products, PCs and printers
- Ability to perform under high-pressure situations
- 50% travel required
- US candidates only
Skills
HP PC and printer supportTechnical troubleshootingCustomer relationship managementCommunicationAnalytical problem-solvingBasic project management
Benefits
Health insuranceDental insuranceVision insurancePaid time off13 paid holidaysPaid parental leaveLife insuranceFlexible spending account
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