Taking applicationsChat / Email·Posted 8d ago
Customer Support Specialist I
Muck RackVerified company
Remote (Bulgaria)
Pay
$11.5/hr
Job type
Full-time · Remote
Hours
US hours
Location
Bulgaria
EnglishEntry level
About the role
Customer Support Specialist role at Muck Rack focused on producing and delivering Media Intelligence Digests for client accounts. It is a Bulgaria-based remote full-time role with a 12:00 PM–8:00 PM Bulgaria schedule, 1+ years of support or operations experience, and pay around €1,800+ gross per month.
What you'll do
- Deliver Media Intelligence Digests for client accounts
- Review digests for accuracy before delivery
- Monitor client review windows and coordinate revisions
- Troubleshoot delivery issues and escalate when needed
- Develop expertise in account-specific requirements
- Collaborate with Editorial, Customer Success, Support, and Product teams
- Improve workflows, documentation, and operational processes
- Help onboard new digest accounts
What you'll need
- 1+ years supporting time-sensitive operational workflows
- Manage multiple concurrent priorities and deadlines
- Exceptional attention to detail
- Excellent written communication skills
- Experience working directly with customers
- Work independently and exercise sound judgment
- Strong problem-solving skills
- Follow documented operational procedures
Skills
Quality assuranceDeadline managementWritten communicationClient communicationTroubleshootingProcess improvementDocumentationCRM/ticketing tools
Benefits
Remote workHome office stipendInternet stipendPaid time offHealth insuranceParental leavePerformance bonusAnnual company offsite
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Applications close on 18 November.