Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager ‑ Mid‑Market & Enterprise ‑ Audit background
DataSnipperVerified company
Amsterdam
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Amsterdam
EnglishGermanFrenchDutchSpanishMid level
About the role
Customer Success Manager for DataSnipper's audit and finance SaaS platform, owning onboarding, adoption, renewals, and expansion for mid-market and enterprise accounts. Requires hands-on audit experience, 3+ years in B2B SaaS customer success, English plus a European language, and at least three days per week in the Amsterdam office.
What you'll do
- Serve as a trusted advisor to audit partners, managers, controllers, and finance leaders
- Drive workflow transformation and measurable ROI using DataSnipper
- Deliver training sessions, business reviews, and success plans
- Build long-term customer relationships
- Collaborate with Product, Engineering, Sales, and Solutions Engineering
- Support onboarding, setup, AI configuration, and workflow customisation
- Identify expansion opportunities and work with Sales on pilots and ROI
- Track engagement, feature utilisation, retention risk, and business impact
What you'll need
- Hands-on external or internal audit, assurance experience
- 3+ years in Customer Success, Account Management, Solutions Consulting, or client-service role in B2B SaaS
- Trusted advisor mindset
- Business transformation focus
- Accountability and ownership
- Collaborative spirit
- Adaptability and growth mindset
- Professional fluency in English plus at least one European language
Skills
Customer successAudit or accountingB2B SaaSAccount managementBusiness transformationProduct adoptionStakeholder managementCommunication
Benefits
Equity (Stock Appreciation Rights)Pension plan with 6% contributionPaid time off (28 vacation days)Hybrid work modelDaily lunchesNS business cardLearning and developmentMental health support
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Applications close on 18 November.