Taking applicationsTechnical Support·Posted 14h ago
(Fluent English) L2 Technical Support Consultant (LATAM, Global)
SupportYourAppVerified company
Brazil, Peru, Mexico, Colombia +1 more
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Brazil, Peru, Mexico, Colombia +1 more
EnglishMid level
About the role
Remote L2 technical support role handling email, phone and chat for global SaaS and hardware clients. It requires C1 English, 1–2 years of technical support experience, and Windows/Linux command-line troubleshooting skills.
What you'll do
- Deliver technical support via email, phone and chat
- Triage and own customer technical issues
- Analyze and resolve technical inquiries
- Escalate issues to internal teams
- Maintain records of failures and bugs
- Maintain support knowledge base
- Ensure SLA compliance
What you'll need
- C1 English, spoken and written
- 1–2 years technical support or sysadmin experience
- Windows and Linux command-line experience
- Hardware diagnosis and troubleshooting
- Understanding of hardware/software interactions
- System log analysis and interpretation
- Strong troubleshooting and analytical skills
- Own PC with 8GB RAM, 50/40 Mbps internet
Skills
Technical supportWindows and Linux CLIHardware troubleshootingSystem log analysisEscalation managementKnowledge base documentationSLA complianceEnglish communication
Benefits
Flexible hoursPaid in USDRemote workReferral bonusWork-life balanceCareer growthInclusive environmentNo time tracking
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.