Taking applicationsTechnical Support·Posted 15h ago
Product Support Specialist
SurveyMonkeyVerified company
Ottawa, Canada
Pay
$16–$19/hr
Job type
Full-time · Hybrid
Hours
Flexible
Location
Ottawa, Canada
EnglishEntry level
About the role
Product Support Specialist at SurveyMonkey helping customers by email, chat, or phone and troubleshooting product issues. The full-time role pays CAD $47,260–$55,600/year and requires working from the Ottawa office up to one day per week.
What you'll do
- Help customers by email, chat, or phone
- Troubleshoot issues and guide customers to solutions
- Share tips to help customers use products
- Collaborate with teammates and other departments
- Improve the overall customer experience
- Identify opportunities to automate repetitive work
- Keep customers happy and engaged
What you'll need
- 1+ years’ experience in a customer-facing role
- Internet, technology, or e-commerce experience preferred
- Passion for excellent customer service
- Critical thinking and quick learning
- Strong spoken and written communication
- Confidence engaging customers by phone, email, or chat
- Flexibility to work varying shift times
- Collaborative mindset and adaptability
Skills
Customer supportTroubleshootingPhone, email, and chat supportCritical thinkingCommunicationAutomationCollaborationProduct guidance
Benefits
Health insurancePaid time offPaid holidaysPerformance bonusRRSP matchingEmployee assistance programFlexible spending accountCareer growth
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