Taking applicationsTechnical Support·Posted 8d ago
Technical Support Specialist
Modern TreasuryVerified company
San Francisco New York Remote (United States)
Pay
$45.5–$62.5/hr
Job type
Full-time · Remote
Hours
US hours
Location
San Francisco New York Remote (United States
Open to people in the United States
EnglishMid level
About the role
Technical support role at a payments infrastructure company, investigating and resolving API, settlement, ledger, and payment issues for B2B SaaS customers. It requires 4+ years of customer-facing technical experience, Pacific Time business hours, and US work authorization.
What you'll do
- Investigate and resolve customer issues within SLAs
- Support payment programs, limits, KYC/KYB, settlement, and stablecoin/fiat rails
- Participate in 24/7 incident and escalation response
- Work with Engineering and Product on root causes and prevention
- Reconcile bank and network reporting
- Build support policies, procedures, and performance standards
- Use data to surface customer and product trends
- Use AI tools to accelerate investigations and workflows
What you'll need
- 4+ years in customer-facing technical roles at B2B SaaS companies
- Experience with REST APIs and integration protocols
- Proven ability to troubleshoot production issues
- Excellent written communication in async channels
- Experience using AI agents at work
- Comfortable with Pacific Time business hours
- Authorized to work in the US
Skills
REST APIsJSON/XMLFTP/FTPS/SFTPAPI idempotency and paginationProduction troubleshootingAI agentsSQL and observability toolsPayments/fintech systems
Benefits
Equity
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Applications close on 18 November.