Taking applicationsChat / Email·Posted 8d ago
Customer Support Manager
CriblVerified company
Remote - United States
Pay
$56–$87/hr
Job type
Full-time · Remote
Hours
Flexible
Location
United States
Open to people in the United States
EnglishLead level
About the role
Technical support manager role leading a specialized support team for Cribl’s data and telemetry products. It requires 10 years in customer-facing roles and 3 years leading technical teams, and is remote but limited to the United States.
What you'll do
- Manage an industry-leading support team
- Handle customer support escalations
- Review cases, metrics, and statistics
- Mentor and coach engineers
- Advocate for customers and engineers
- Create and maintain processes and procedures
- Build technical knowledge of Cribl products
- Meet SLAs, CSAT, and other support metrics
What you'll need
- 3+ years leading a highly technical team
- 10 years in customer-facing roles
- Strong technical skills
- Strong written and verbal communication
- Experience mentoring technical engineers
- Understanding of big data
- Ability to drive team success
- Willingness to take on-call or off-hours duties
Skills
Technical support managementMentoring and coaching engineersCustomer support escalationsSLA and CSAT metricsProcess and procedure developmentBig data understandingCloud platformsWritten and verbal communication
Benefits
Health insurancePaid time offPerformance bonus401(k)EquityFertility treatment benefitDental insuranceVision insurance
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.
Applications close on 18 November.