Aviation Call Center Agent
RayaCXVerified company
On-site — 6th of October City, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
6th of October City, Egypt
About the role
An on-site aviation call center role in 6th of October City, Egypt, handling passenger calls about bookings, changes, cancellations, and airline policies. It requires English and Arabic communication, sales/upselling, CRM use, and shift availability including evenings, weekends, and holidays.
What you'll do
- Handle inbound and outbound customer calls
- Provide flight and policy information
- Resolve complaints and escalate issues
- Promote and upsell services and products
- Maintain customer satisfaction
- Record interactions in CRM
- Collaborate with reservations and operations
- Meet performance and sales targets
What you'll need
- High school diploma or equivalent
- Previous call center or customer service experience
- Fluent English and Arabic
- CRM and call center software proficiency
- Strong sales and upselling skills
- Fast-paced multitasking
- Problem-solving and decision-making
- Shift flexibility including evenings, weekends, and holidays
Skills
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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