Fintech Customer Care | English Speakers | WAH | CV Mandatory
ConcentrixVerified company
Remote — Egypt
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
Egypt
About the role
Remote customer care role for English-speaking fintech customers, handling email, phone and Zendesk inquiries from first response through resolution. The job is based in Egypt on a fixed Cairo-time schedule with Saturday and Sunday off and includes medical insurance and promotion opportunities.
What you'll do
- Respond to customer inquiries via Zendesk email, phone and other channels
- Own customer requests from first response through resolution
- Troubleshoot common product and platform issues
- Escalate complex or technical cases to L2 Technical Support
- Document customer interactions accurately in Zendesk
- Collaborate with Product, Engineering and other teams
- Contribute to internal documentation and knowledge-base content
- Share recurring customer issues and feedback with the team
What you'll need
- English proficiency B2 or above
- 1–3 years of customer support experience
- Experience within fintech, payments, or financial software
- Strong written and verbal communication skills
- CV mandatory when applying
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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