Taking applicationsTechnical Support·Posted 8d ago
Technical Account Manager ‑Partnerships
PlaidVerified company
San Francisco HQ New York City Office (United States)
Pay
$75.5–$94.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
San Francisco HQ New York City Office (United States
Open to people in the United States
EnglishMid level
About the role
A technical account manager role supporting Plaid partners with integration reviews, troubleshooting, and API guidance through email and phone. It combines customer-facing technical support with partnership account management at a US-based fintech.
What you'll do
- Provide technical guidance and support to partners via email and phone
- Manage inbound requests for integration reviews, solutions consulting, and troubleshooting
- Act as a technical expert on Plaid’s products
- Work with Partner Account Managers on customer inquiries
- Maintain understanding of Plaid’s API, system architecture, and products
- Handle multiple inbound requests and resolve technical roadblocks
- Prioritize account requests based on impact
- Escalate complex technical issues with Support, Engineering, and Product
What you'll need
- 5+ years in a client-facing and technology-focused role
- Partnerships experience strongly preferred
- Translate complex technical concepts for technical and non-technical audiences
- Strong understanding of APIs, system infrastructure, and troubleshooting
- Experience in a fast-paced customer-facing environment with high inbound volume
- Strong project management and prioritization skills
- Customer-first mindset
- Ability to work cross-functionally
Skills
API troubleshootingSystem architectureIntegration reviewsTechnical account managementProject managementCross-functional collaborationCustomer communicationPrioritization
Benefits
Health insurance401(k)Equity
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Applications close on 18 November.