Taking applicationsTechnical Support·Posted 8d ago
Technical Account Manager
SiftVerified company
Remote - USA
Pay
$55.5–$75/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishSenior level
About the role
A Technical Account Manager role at Sift for strategic and premium accounts, acting as a technical diagnostician and partner to Customer Success. It requires 5+ years in technical customer-facing work, fraud or payments experience, and strong API/data analysis skills; the listed location is Remote - USA.
What you'll do
- Serve as persistent technical partner for strategic and premium accounts
- Build technical success plans with CSM
- Diagnose workflow, labeling, and configuration best practices
- Own post-go-live implementation continuity
- Run technical health reviews and diagnostic readouts
- Guide customers through model releases
- Coordinate technical response during fraud attacks
- Feed customer technical patterns to Product and Engineering
What you'll need
- 5+ years in technical customer-facing roles
- Fraud or payments experience
- API, webhook, JSON, and data-log analysis
- SQL and data analysis skills
- Scripting familiarity, Python a plus
- Translate technical detail into business impact
- Calm communication during live incidents
- ML concepts and QBR-style technical reviews
Skills
Technical account managementSolutions engineeringImplementationFraud and paymentsAPIs, webhooks, JSON, and logsSQL and data analysisPython/scriptingMachine learning concepts
Benefits
Equity
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Applications close on 18 November.