Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager (Finnish and English Speaking)
insightsoftwareVerified company
Finland - Espoo
Pay
$25.5–$32/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Finland
FinnishEnglishMid level
About the role
Customer Success Manager for insightsoftware, managing enterprise and mid-market accounts with a focus on renewals, retention, adoption, and expansion. The role requires Finnish and English and is based in Finland with a stated annual salary range of EUR 47,000 to 59,000.
What you'll do
- Act as primary advisor for enterprise/mid-market customers
- Lead renewal discussions, QBRs, and success reviews
- Own end-to-end renewals process
- Drive product adoption and usage maturity
- Identify upsell/cross-sell expansion opportunities
- Act as voice of customer internally
What you'll need
- Finnish language required
- Experience in renewals, account management, or customer success
- Experience managing enterprise or mid-market customers
- B2B SaaS/software background
- Bachelor's degree required
- Proficiency in Salesforce and Gainsight
- Strong negotiation skills
- Strong analytical mindset
Skills
RenewalsAccount managementCustomer successB2B SaaSSalesforceGainsightNegotiationContract analysis
Benefits
Additional bonus eligibility
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Applications close on 18 November.