Advisor I, Chat Support (Kuala Lumpur Nu Tower 2)

This is a full-time Advisor I, Chat Support role at Concentrix in Kuala Lumpur, Malaysia, handling customer inquiries and routine product or service issues. It is an entry-level customer service position that involves chat support, call tracking, and rotating shifts.

• Respond to customer inquiries via chat, inbound calls, or outbound calls
• Clarify customer requirements and provide resolutions
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and retrieve information in call tracking database
• Offer additional products and/or services
• Meet contractual KPIs
• Participate in activities to improve customer satisfaction

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in written and verbal form
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Ability to work as a team member and independently
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.