Taking applicationsChat / Email·Posted 14h ago
Associate, Customer Support ‑ Live chat
BitpandaVerified company
Vienna, Austria
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Vienna, Austria
EnglishEntry level
About the role
A live chat and ticket-based customer support role at Bitpanda, helping users resolve everyday issues and improve their experience. It is an entry-level hybrid position in Vienna with shift-based hours, including evenings and weekends.
What you'll do
- Handle live chat and ticket inquiries
- Resolve everyday customer issues
- Share feedback to improve support
- Meet response-time and satisfaction goals
- Stay updated on products and features
- Work shift-based schedules including evenings and weekends
What you'll need
- Fluent English
- Empathetic and friendly communicator
- Detail-oriented and dependable
- Comfortable handling multiple chats
- Calm under busy periods
- Interest in fintech, investing, or crypto
- Team player in fast-paced environment
- Another EU language is an advantage
Skills
Live chat supportTicket handlingClear communicationEmpathyMultitaskingFintech/crypto interestTeamworkCustomer satisfaction
Benefits
Hybrid working25 days per year to work from chosen city/countryStock option planMental health supportAdditional paid time offUdemy accessParental leaveOnsite meals and company events
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