Taking applicationsChat / Email·Posted 8d ago
Enterprise Customer Success Manager
ThanxVerified company
Remote - North America (United States)
Pay
$55.5–$72/hr
Job type
Full-time · Remote
Hours
Flexible
Location
North America (United States
Open to people in the United States
EnglishSenior level
About the role
Enterprise Customer Success Manager owning strategy and renewals for 10–12 large restaurant brands, reporting to the VP of Customer Success. Fully remote but restricted to candidates based in the US or Canada, with 10–15% travel and a senior, AI-native account-management focus.
What you'll do
- Set account strategy for enterprise restaurant brands
- Direct cross-functional work across Sales, Support, Product, Engineering, and Finance
- Own and close the full renewal cycle
- Develop internal champions at customer organizations
- Identify underperforming accounts and build growth plans
- Use AI daily for account planning, health monitoring, stakeholder communications, and renewal prep
What you'll need
- 6+ years in Customer Success, Account Management, or strategic customer-facing roles
- Experience on complex, multi-stakeholder enterprise accounts
- Track record as a strategist, not a coordinator
- Executive presence with senior internal and external stakeholders
- Startup experience is non-negotiable
- Daily fluency with AI tools, with a specific work example
- Experience owning renewal and expansion conversations
- Health-scoring or CS platform experience is a plus
Skills
Account strategyCross-functional leadershipRenewal negotiationChampion developmentGrowth planningAI-augmented account managementExecutive presenceStakeholder communication
Benefits
EquityFully remoteAI token budgetsInternal AI platformsCS skill libraryCareer growth
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Applications close on 18 November.