Taking applicationsTechnical Support·Posted 14h ago
Technical Support Specialist
PlanhatVerified company
Mecixo City, Mexico
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Mecixo City, Mexico
EnglishMid level
About the role
Technical Support Specialist at Planhat handling high-volume customer chats and complex technical issues on a SaaS platform. The role emphasizes deep troubleshooting, written English live chat, and creating self-serve resources, with growth into more senior technical or product roles.
What you'll do
- Handle high-volume customer chats on permissions, integrations, APIs, metrics, automations, and workflows
- Take ownership of complex technical issues and find root causes
- Identify recurring issues and create guides and self-serve solutions
- Collaborate with the Technical Account Management team
- Partner with Engineering and Product on systemic patterns
What you'll need
- Curiosity and ownership
- Technical aptitude and fast learning
- Strong written English
- Customer savvy and good judgment
- Familiarity with APIs, webhooks, or integrations is a plus
- Track record in support, QA, or customer-facing roles
Skills
Technical troubleshootingCustomer supportLive chat supportWritten EnglishAPIs and integrationsRoot cause analysisProblem solvingIntercom
Benefits
Career growth
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.