German Customer Service Agent

A German-speaking customer service agent role at RayaCX in 6th of October City, Egypt, handling incoming calls about inquiries, complaints and requests. It is a temporary full-time, on-site position that accepts graduates, undergraduates and gap-year applicants, with training and support provided.

• Answer incoming calls from German-speaking customers
• Handle inquiries, complaints and requests professionally
• Resolve customer issues using company systems
• Maintain product and service knowledge
• Document customer interactions and keep accurate records
• Meet individual and team performance goals
• Collaborate with team members and other departments

• Fluent in German and English (written and spoken)
• Previous customer service or call center experience preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced environment
• Proficient in Microsoft Office and other applications
• Willingness to work flexible hours, weekends and holidays
• Must work on-site in 6th of October City

RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.