Taking applicationsTechnical Support·Posted 8d ago
Technical Account Manager, Enterprise‑ San Francisco HQ
OrbVerified company
HQ-San Francisco (United States)
Pay
$72–$113/hr
Job type
Full-time · Remote
Hours
Flexible
Location
HQ-San Francisco (United States
Open to people in the United States
EnglishSenior level
About the role
Technical Account Manager for enterprise customers at a billing and revenue platform, owning onboarding, complex integrations, and technical escalations. It requires deep post-sales technical experience and is based at the San Francisco HQ with hybrid or quarterly in-person expectations.
What you'll do
- Own enterprise onboarding and implementation end-to-end
- Lead technical discovery of billing architecture
- Guide integrations with NetSuite, Salesforce, and data warehouses
- Design API integration patterns and event schemas
- Serve as primary technical escalation point
- Build account plans and track adoption and renewal context
- Identify expansion signals within accounts
- Partner with Sales on renewals and expansions
What you'll need
- 10+ years in technical post-sales roles
- Hands-on system integration experience
- Proficient with APIs, webhooks, event streaming, and SQL
- Strong systems thinking
- Manage multi-stakeholder enterprise relationships
- Translate business requirements into technical architecture
- Exceptional written and verbal communication
- Billing or fintech familiarity is a plus
Skills
API integrationWebhooksEvent streamingSQLSystem integrationsERP/CRM integrationsBilling and usage-based pricingTechnical account management
Benefits
Health insurancePaid time off401k planPaid parental leaveCommuter stipendCatered lunchesLearning & development stipendEquity/stock options
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Applications close on 18 November.