Tier 2 Technical Customer Support Associate (German speaker), Amazon Leo
AmazonVerified company
Cork, IRL, Ireland
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cork, IRL, Ireland
About the role
Tier 2 technical support role on Amazon's Leo satellite broadband team, handling escalated customer issues by phone, email and chat and documenting resolutions. It is based in Cork, Ireland, on rotating shifts that include nights, weekends and holidays, and requires fluent German plus English.
What you'll do
- Handle Tier 1 escalations via phone, email and chat
- Provide detailed technical support with clear communication
- Collaborate with other support teams on complex issues
- Document steps and resolutions clearly
- Identify trends in customer issues and propose process improvements
- Create knowledge base articles and team documentation
- Stay current on new Amazon Leo products and features
What you'll need
- High school diploma or equivalent
- Customer service, communication and interpersonal skills
- Experience communicating technical details verbally and in writing
- Available for flexible shifts including weekends, nights and holidays
- Knowledge of Microsoft Office applications
- Fluent in German (speak, write, read)
- Understanding of internet technologies and pass a technical assessment
- Export control screening and licensing approval
Skills
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
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