Taking applicationsVoice Support·Posted 8d ago
Customer Service Officer.MGN Egy ‑ CXC ‑ RBG ‑ Service and Governance.Client Experience and Conduct Group‑MEGPCOE
MashreqVerified company
On-site — Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Egypt
EnglishUrdu/HindiMid level
About the role
A full-time on-site customer service role in Egypt handling banking customer queries via live chat and phone, with some sales opportunity identification. It requires 1–3 years of customer or chat support experience and proficiency in English plus Urdu/Hindi.
What you'll do
- Resolve banking needs via live chat
- Troubleshoot and resolve chat queries
- Follow up on unresolved chat issues
- Migrate customers to digital channels
- Explain procedures and products by phone
- Identify sales opportunities during chats
- Collaborate with internal teams
What you'll need
- University graduate
- 1–3 years in customer support or chat support
- Finance, banking, or mathematics background preferred
- English and Urdu/Hindi proficiency
- Computer literacy
- Fast typing skills
- Empathy and patience
- Ability to multitask in a fast-paced chat environment
Skills
Live chat supportTroubleshooting queriesCustomer focusTyping skillsCommunicationMultitaskingTime managementSales opportunity identification
About Mashreq
Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first.
Banking1001-5000 employeesHQ: Dubai, UAE
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