Barranquilla | Referral Portal ‑ Customer Service Specialist I RF

Referral-only bilingual customer service role based in Barranquilla, Colombia, handling calls, basic technical support, renewals/refunds, and customer retention. It requires a completed high school diploma and English B2, with no pay or remote-work details stated.

• Answer calls and resolve inquiries
• Meet quality and SLA goals
• Provide basic technical support
• Inform about products and services
• Manage renewals and refunds
• Retain customers and handle objections

• Completed high school diploma
• English B2 verbal and written communication
• Ability to multitask and handle multiple systems
• Active listening and customer understanding
• Logical thinking for analysis and problem solving
• Basic use of technology tools such as CRM, email, and internal systems
• Referral from an active Sutherland employee

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.