Customer Advisor ‑ Back Office ‑ Fès ‑ French Speaking
ConcentrixVerified company
Fès, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Fès, Morocco
About the role
This is a back-office customer advisor role in Fès, Morocco, handling customer requests and complaints through email, online forms, and chat in French and English. The job offers bonuses, health insurance, flexible hours, and the possibility of remote work after an integration period.
What you'll do
- Process customer requests through email, online forms, or chat
- Ensure precise and structured follow-up
- Analyze requests and identify appropriate solutions
- Handle complaints to guarantee customer satisfaction
- Follow internal procedures and quality standards
- Offer personalized responses to strengthen customer trust
What you'll need
- Perfect command of French and English, written and spoken
- Excellent communication sense
- Organized and autonomous
- Positive attitude
- Master digital tools
- Curiosity to adopt new technologies
- Passion for customer satisfaction
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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