Patient Navigator ‑ English Speaker C1
Innovative Work Solutions (IWS)Verified company
On-site — El Nozha, Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
El Nozha, Cairo, Egypt
About the role
Patient Navigator/Call Center Representative handling outbound patient calls for scheduling, reminders, confirmations, and follow-up. Requires at least six months of customer service and fluent English, with the role based on-site in El Nozha, Cairo.
What you'll do
- Make outbound calls for scheduling, reminders, confirmations, and follow-up
- Assist patients with appointment setup, rescheduling, and cancellations
- Follow up on treatment plans, referrals, and healthcare services
- Serve as primary contact for patient inquiries and concerns
- Send and receive medical and administrative faxes
- Maintain accurate records of patient interactions
- Summarize communications, appointment outcomes, and follow-up actions
- Coordinate with healthcare providers and internal departments
What you'll need
- At least 6 months of customer service experience
- Fluent English (B2–C1)
- Excellent communication and active listening skills
- Strong problem-solving skills
- Customer-focused attitude
Skills
About Innovative Work Solutions (IWS)
Innovative Work Solutions is a leading provider of professional Outsourcing services, dedicated to empowering businesses with smart, flexible, and dedicated solutions. With a rich history of excellence and a commitment to innovation, we specialize in delivering seamless customer experiences across diverse industries.
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