Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager
VendeluxVerified company
New York, NY (United States)
Pay
$48–$86.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
New York, NY (United States
Open to people in the United States
EnglishSenior level
About the role
Customer Success Manager at Vendelux, a Series B SaaS event-marketing intelligence platform, owning the full client lifecycle including onboarding, renewals and upsells. It is a hybrid role requiring four days a week in the company's New York City headquarters.
What you'll do
- Build and maintain relationships with key stakeholders
- Guide customers through onboarding, training and adoption
- Organize webinars, events or case studies to build customer community
- Identify customer needs, challenges and goals to tailor solutions
- Create strategic plans and business cases for client relationships
- Collect and analyze feedback to improve solutions
What you'll need
- 5+ years in Customer Success at B2B growth-stage startups
- Owned the full client lifecycle, renewals and upsells
- Quick learner comfortable in a fast-paced environment
- Takes ownership and demands excellence
- Hybrid onsite in NYC HQ 4 days per week
Skills
Customer success managementClient relationship buildingOnboarding and trainingRenewals and upsellsStrategic account planningBusiness case developmentCustomer feedback analysisCommunity building
Benefits
Performance bonusHealth insurancePaid time offUnlimited PTO plus two company-wide shutdowns
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.
Applications close on 18 November.